Neal's Yard Remedies, founded in 1981, is a British beauty classic. I'm surprised it isn't more widespread than it is outside of the UK. But then again, conscientious growth just goes with their ethical, earth-aware ethos. Still, NYR is a bit solemn - they have established their authority as a leader in the organic field, earned our trust, won awards and I think they need to have a little fun. NYR is now on Snapchat (just during the writing of this post!) and I'm curious to see how that goes. How would it work? They are clearly not playing to the Snapchat audience. I think they can move in that direction though by unleashing their inner cool, and I have ideas for how that could happen.


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Rachel Carson, the marine biologist and visionary author of Silent Spring |

But NYR promote actual health much more than Kiehl's, and I had a truly wonderful in-store experience at Neal's Yard, Victoria Station when passing through London recently. The service was so knowledgeable, it would have been comical, crunchy madness, if I didn't feel so comforted by the fact that I felt I'd leave with what I needed. The product selection wasn't overwhelming - it felt like everything I might have wanted was there. I ended up creating my own delicious body oil blend. And then I got it home and kind of forgot what exactly was in the bottle. It wasn't written down anywhere for me. NYR probably captured this info as they charged it out but it suggested something missing in the experience. Though I have some bigger suggestions, I'll start here:
Suggestion 1: Community building. They are spot-on - clear leaders- with so many options for personalization, but NYR should offer a way for me to refer back to what I'd actually purchased. The in-store experience is a chance to really play and I had no way to follow up that process with an online engagement. They've laid the foundation but need to follow through by allowing people to solidify an individual experience rather than a generalized one - have a two-way conversation for customers excited about the great product they'd developed: Me "Mmm, an argan body oil with neroli and frankincense" do you love it as much as I do?" Neal's Yard rep: "great blend...For those of you who don't know about those gems, the benefits of that should be x, y and z" and so on. Link retail and digital more thoroughly.
Suggestion 2: Bring it to the Men - We are well into the age where men are accustomed to taking more attentive care of themselves. NYR aren't just pampering products. They are the very basics that we all need for ongoing good maintenance. The revolution in men's face hair in the past few years has allowed them exposure to new products that can become a gateway to more careful attention. Men's grooming is actually a thing. NYR boasts a small masculine line, but I think the majority of NYR, as well as the packaging, is gender neutral which is great. Start hitting #mensgrooming #mensproducts #fathersday #menwithstyle #forthemen. There should be a Men's kit along with the other skincare kits. Plus, the basis of every masculine fragrance is here - black pepper, cedarwood, bergamot, coriander . There is so much to mine at NYR for the men. However, there is little to no signaling to the men that these are products for them too - beside the shaving cream. Masculinity is turning inside out right now - NYR should be on the cutting edge of gender developments.
While more targeted research is needed, here are two quick options for cool/interesting masculine venues:
AnOtherman (a division of AnOthermag)
The Art of Manliness
Suggestion 3: Strategic collaborations that brings NYR into tribes and territories that would share the organic and sustainable vibe with some well-selected products, or limited-release products for each extension, to ADD SOME FUN by just extending a bit. This approach may be off their radar because they just seem to be speaking to an older audience - too serious. Their low-key, life affirming path is wonderful but frankincense and neroli, ylang ylang - these are sensual - NYR has to bring out that there are MANY tribes that fit within their range - the lavender and a quiet cup of tea feels entirely too contained. Young people are increasingly conscious of the sustainability of organic products and they're also concerned about sun protection and aging. But NYR has to update not only the technology but brand-feel accordingly and young people are more likely to take notice if they see NYR enjoying the ride, and see people enjoying their NYR products.
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Seaweed, Salty AND Earthy |
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H&M Collab with Swedish Surfer Collective Nordsurf |
Have a few beach parties to launch in select UK surf locations and highlight the new strategy, environmental concerns and some new products. Aquatics allow many new possibilities for keeping to the core feel of NYR but bring new products and new segments without being too forceful or even going too far afield.